You can receive the official technical service training in order to solve your own hardware and software incidences. Come to the factory and get your degree in 5 days. Only 3% of incidences require specific training but this degree also ensures avoidance of major incidences in the future and enables the upgrading into a Distribution role of Virtual-Fly products.
Our technical department can be reached directly by telephone in order to receive and start a fast diagnose of the incidence. 75% of the technical support services are solved by telephone as most of the incidences are due to procedure misinterpretations.
If it’s not possible to find a solution through a telephone call, we will establish a remote control session with you through TeamViewer. That will let us work on the PC installed inside the simulator. 21% of the incidences come to this stage.
If there is no other solution, we will send a technician along with the tools and spare parts kit after diagnosing the incidence by telephone and/or remote session. Only 1% of incidences need for a technical visit.
OVO-04 – Air & Sea freight
OVO-04 – Non-Groupage Transport Loading