The General Purchase Conditions regulate the supply and purchase of items from VIRTUAL FLY, S.L. through the online store included in this Website www.virtual-fly.com.
By using this website you are bound by these conditions, so we recommend that you read them carefully. If you do not agree with them, you should not use the website.
These General Conditions of Purchase apply to all purchases of items from VIRTUAL FLY, S.L. that have been made through the Website www.virtual-fly.com (hereinafter “Website”).
By placing an order, the User guarantees that he is of legal age (or emancipated), that he freely has assets and rights, including the legal capacity to enter into binding contracts.
The resale or distribution of items purchased through the Website is strictly prohibited. Only authorized dealers may place orders for resale or distribution.
We reserve the right to cancel on fraudulent or speculative orders, or if there is reasonable doubt that the User may be violating our terms and conditions, or incurring in criminal activities. Any difference or controversy generated by the User will permanently end its commercial relationship with the Website.
I. Obligations of the User
The Website is not responsible in any case for possible delays or errors in the processing / delivery of the articles as a result of the omission or error in the data provided by the User.
The User must make adequate use of the services of the Website, in accordance with the legal system and without carrying out any activity that hinders or interferes with its operation.
Likewise, the User must adopt the necessary security measures, both personal and material, to keep the confidential information entered or produced by the Website. The same must be notified in the event of loss, loss, theft, theft or illegitimate access by third parties.
II. Purchase Procedure
The User can navigate on the Website to the desired article. Once located, you can access all the detailed information offered by clicking on it. Likewise, the User can add the item to the shopping cart.
If the User is placing an order for the first time on the Website, they must register by entering the data required by it. If the User is already registered, they must enter the previously registered data.
Once registration / access is completed, the User can continue with the purchase and confirm the order.
III. Offer Coverage
The services of the Website are limited to the Spanish national territory, as well as the international territory covered by our logistics operator
All orders are subject to availability. The Website is not responsible for the lack of stock or unavailability of the items. Consult the selection of items available for purchase on the Website.
Not all items offered by the Website, other stores, that may appear in catalogs or other types of presentations are available for purchase through it.
The Website’s Customer Service can provide detailed information on the availability of the items.
V. Modifications of Orders
Prior to the completion of the order by the User, he may review and correct the details associated with it including the selected items, the detail of the amount, taxes or costs associated with transportation.
Once the order is confirmed by the User, it will not be possible to modify or cancel the order through the Website. The User must contact the Customer Service of the Website. In this case, the order can only be modified or canceled if no article has entered the production or dispatch phase from our logistics centers.
VI. Contract and Order Acceptance
The Website will accept the order once the amount of the order has been loaded and verified using the payment method selected by the User. Once the order is confirmed by the User, the User will receive an e-mail as acknowledgment of receipt, but this does not imply acceptance of the order, subject to verification and verification by the Website.
The User will receive an e-mail when the order has been accepted where they will be informed about the articles that are “in process”. At this time, the purchase contract between the User and the Website for the articles mentioned in the e-mail with status “in process” will be formalized.
VII. Currency, Taxes and Price
All prices are shown in euros (€) taxes not included.
In accordance with current Spanish legislation, all purchases made from national territory are subject to Value Added Tax (VAT), with the exception of purchases made from the Canary Islands, Ceuta and Melilla. The applicable rate will be that which is legally in force.
In the orders destined for the Canary Islands, Ceuta and Melilla, the articles will be considered exempt from VAT, without prejudice to the application of taxes and duties derived from the entry and exit of articles in said territory (according to current applicable legislation), and that They must be paid by the User to the logistics operator responsible for delivering the item.
VIII. Payment method and payment security
Any order placed must be paid immediately after confirmation. Only orders with payment completed and verified will be processed.
Payment can be made by bank transfer, debit / credit card or PayPal. VISA / MasterCard / AMEX card accepted.
In case of choosing a debit / credit card, the amount will be charged to the card, so it must indicate the holder, number and expiration date, as well as the CW2 security code (included on the front). In case the card requires it, it will be necessary to complete added codes or security mechanisms.
For security reasons, in payments made through PayPal, once the order is placed, it is not allowed to make any change in the shipping address.
The payment data entered on the Website will not be saved or manipulated by it, they will be registered directly by the payment gateway of the corresponding financial institution. For greater security, we use a Secure Electronic Commerce Authentication Service, a system established by Visa / MasterCard / EuroCard, where the client authenticates himself before his issuing bank and the commerce authenticates himself before his acquiring bank.
The charge is carried out in real time through this payment gateway. In the event of a failure during payment, the order will be automatically canceled and no charge will be made.
IX. Shipping: Logistics
The delivery of the order may be made at the address selected by the User (except in post office boxes). Orders will be delivered to your home by a logistics operator during normal business hours. In the event that the logistics operator cannot make the delivery, it will leave a notification and the customer service department of the same will contact the User to complete the delivery.
The usual delivery time is approximately between 5-8 business days after acceptance of the order. In case of urgent order, the delivery time is 2-3 business days.
The national logistics operator (Spanish territory) of the Website is the transport company MRW and the international logistics operator is the transport company FedEx.
If at the time of delivery, the order packaging is damaged, the User must open the package in the presence of the logistics operator to verify the condition of the items. If any damage is observed, you must detail them on the delivery note and contact the Customer Service on the Website. The Website will repair or replace at no cost to the User all those items damaged or lost during transport, as long as the incident is notified within a maximum period of 48 hours.
The Website has a tool for calculating transportation costs integrated into the purchase process that will allow you to know the amount before completing the purchase. Transportation costs will vary depending on the order, its destination and the type of shipping selected.
Once the order is delivered, all damages that may arise will be the responsibility of the User.
The Website does not control customs and extra-customs charges at customs and it is not possible to calculate their amount. The Website does not cover any associated taxes or handling fees that may be applied by your local government. The user will be responsible for paying these costs at the time of delivery of their order. For more information, you can contact your local FedEx office (our international logistics operator) or customs office.
XI. Returns, Exchanges and Refunds
The user has a maximum period of fourteen (14) calendar days from the delivery of the item or, failing that, in the case of a service, the entry into force of the contract to communicate their total or partial withdrawal of the purchase of the item or service, in accordance with applicable legislation. The return made in time will not carry any penalty. However, the User must bear the shipping and return costs.
The user must send the items in the original packaging in which it was delivered by the logistics operator.
Once the Website has received the returned items, it will verify that they are in perfect conditions of use, complete, in their original packaging and without signs of having been used. If the verification is satisfactory, a full refund will be issued by the same payment method used by the User during the purchase (the full amount of the items will be refunded, in no case the cost of transportation). The maximum repayment period is one month. In the event that the verification is not satisfactory, the Website will notify the User to notify the reason for the non-return or partial return.
The warranty period is 2 years on materials and 1 year on repair work from the invoice date. Although, it does not include deficiencies caused by negligence, knocks, incorrect use or improper manipulations, etc., nor materials worn by use. In the event of a defect caused by misuse, the repair will be billable upon prior estimate.
In those incidents that justify the use of the guarantee, the repair, replacement or return of the item will be chosen, in the legally established terms.
The Website will make substitutions or returns whenever:
a) There is prior communication to the Customer Service thereof within two months. This step is essential whatever the reason for the replacement or return. You can also do it by sending an email to [email protected] attaching a copy of the ticket or invoice and order number in the subject of the email. Then you will be informed of how you can act for the return of the item.
b) The item to be returned is properly packaged for return. The packaging must be in perfect condition and keep all its accessories and origin instructions to be able to be returned.
The shipping costs (round trip) derived from a warranty service will be borne by the User for the round trip and by the Website for the return trip.
Failure to comply with the two-month communication period will not entail the loss of the corresponding sanitation right, the client being responsible, however, for the damages or losses effectively caused by the delay in communication.
In compliance with current legislation, manufacturers can offer additional guarantees, the length and duration of which differ according to products and brands. These guarantees will be exclusively the responsibility of the manufacturer that is bound to them.
By virtue of the Royal Legislative Decree, the seller is obliged to deliver to the consumer a good that is in accordance with the sale contract in the terms that it establishes (article 114), by virtue of which:
“The seller is obliged to deliver to the consumer and user products that are in accordance with the contract, responding to him for any lack of conformity that exists at the time of delivery of the product.”
If any part of these General Conditions of Purchase is contrary to Law and, therefore, invalid, this would not affect the rest of the provisions in accordance with Law. The parties agree to renegotiate those provisions of the General Purchase Conditions that will be void and to incorporate them into the rest of the General Purchase Conditions.
MODIFICATION OF THE GENERAL PURCHASE CONDITIONS
The Website reserves the right to modify the General Conditions of Purchase without prior notice, being able to modify, delete or add both the content and services provided through it and the way in which they appear presented or located. These changes must be accepted by the User with each effective purchase made on the Website.