How is remote assistance requested?
By sending an email to [email protected] and indicating your issue. Our technical support staff will provide you with instructions for working ONLINE.
How long is the warranty period for Virtual-Fly products?
Virtual-Fly is compliant with international legislation in force: 1 year for repair work and materials, and a further year solely for materials.
Do they need special anchor bolts on the floor?
No, our simulators only need a flat and even surface onto which they can be installed.
Are they difficult to install?
The simulator is supplied fully assembled, meaning you only have to remove it from the interior of the wooden box, unscrew the support stops and plug it into the power supply. You also have the option of having the Virtual-Fly service team install it for you.
How do I contract transport?
The delivery of this flight simulator may be made by air, maritime or land freight. Virtual-Fly is familiarised with the processes, packaging and documentation necessary meaning we can advise you the best options and procedures.
What type of help will I receive?
Remote control access to the simulator computer, videoconferences, telephone helpline and personal helpdesk, if necessary, via the technical team of the distributor closest to you or from the staff of Virtual-Fly.
For the same price, can I buy an airplane?
Yes, nowadays second hand General Aviation airplanes or brand new Light Aircrafts have a similar price in comparison with this simulator. The difference is that buying an airplane requires an extra constant investment to face the costs of fuel, maintenance, overhauls, taxes, documentation, revisions and more. There is nothing like flying an airplane but the simulator will help you as a basic trainer, to practice procedures or to face the new situations that can only be tested in a virtual life.
For the same price, can I build my own simulator?
You can try to do it, but the final results cannot be assured. The difference is that Virtual-Fly is already on the market with a standard product and can offer a fixed price and delivery time with included warranty and that means that the buyer has the chance to save time, money and worries and enjoy in the end a State-of-the-Art simulator with full support from the manufacturer.
How long does it take to receive the unit?
Virtual-Fly is not a car factory. Every customer receives a State-of-the-Art flight simulator that must pass all the Quality and Test Standards of each customer, so no stocks are ready for commercial orders. Therefore, the production time is 18 weeks plus transport.
What happens when I buy I buy it?
Virtual-Fly starts working when the payment by bank transfer, Pay Pal or credit card is received. At that time, we pack the requested unit and sent directly to the customer’s home or manufacture it in the case of not having stock.
How to know when it will get my product?
The production and delivery deadlines are updated and specified in the budgets made with our sales department and the Web-Shop. Once the product is shipped you can ask for the tracking number that informs you on real time about where the product is and when will it arrive to you.
What do I do when they deliver it to me?
Open the box and check that it’s there and the product´s unit is in perfect condition. If there is any damage to the box or the product, you must notify the shipping company’s employee to pursue the pertinent claim. Then follow the steps in the Instruction Manual or call us if you have any questions or queries.