How is remote assistance requested?
By sending an email to [email protected] and indicating your issue. Our technical support staff will provide you with instructions for working ONLINE.
How long is the warranty period for Virtual-Fly products?
Virtual-Fly is compliant with international legislation in force: 1 year for repair work and materials, and a further year solely for materials.
Does the control panel come fully assembled?
Yes, no extra assembly tasks are required.
What exactly is plug&fly technology?
All of the panels belonging to the SOLOFlightPanel and DUOFlightPanel family work with an internal computer. These computers connect to a MFS-Prepar3D via a network cable, no type of video cable or USB is needed.
Must I execute any driver on the computer that runs MFS/Prepar3D?
Yes, this is a small driver (communications plugin) which is supplied on a portable memory drive.
Must I have FSUIPC installed?
Yes, our panels work with both the free version as well as the paid version of FSUIPC. If you do not have either of the two, the free version will be supplied on a portable memory drive.
I do not know how to set up a computer network, will this cause me any problems in terms of start-up?
Not at all, our plugin recognises the computer that is on the network with MFS-Prepar3D and automatically connects. Should a connection not be successful, Virtual-Fly’s technical support team will connect remotely to activate your panel at no cost.
How can I select the instruments panel according to the aircraft type?
This is very simple. You only have to press on combination of keys on the panel.
Why is an internal computer included?
The internal computer carries out all of the functions of the instrument panel, along with the visualisation and movement of the instruments. For this reason, your computer with MFS can use all of its resources for the simulator’s scenarios.
With which aircraft is it compatible?
Our panels are compatible with all MFS-Prepar3D aircraft. However, there is a large family of manufacturers of ADDONS whose products we have tested and shown they work, e.g. CARENADO (100%).
What happens when I buy it?
Virtual -Fly starts working when the payment by bank transfer, Pay Pal or credit card is received. At that time, we pack the requested unit and sent directly to the customer’s home or manufacture it in the case of not having stock.
How to know when it will get my product?
The production and delivery deadlines are updated and specified in the budgets made with our sales department and the Web-Shop. Once the product is shipped you can ask for the tracking number that informs you on real time about where the product is and when will it arrive to you.
What do I do when they deliver it to me?
Open the box and check that it’s there and the product´s unit is in perfect condition. If there is any damage to the box or the product, you must notify the shipping company’s employee to pursue the pertinent claim. Then follow the steps in the Instruction Manual or call us if you have any questions or queries.