How is remote assistance requested?
By sending an email to firstname.lastname@example.org and indicating your issue. Our technical support staff will provide you with instructions for working ONLINE.
How long is the warranty period for Virtual-Fly products?
Virtual-Fly is compliant with international legislation in force: 1 year for repair work and materials, and a further year solely for materials.
Which simulation programs are they compatible with?
With all the simulation programs as the computer recognises them as “games devices”. Although the driver offered by Virtual-Fly to facilitate set-up is solely compatible with FS2004, FSX and Prepar3D.
What happens when I buy it?
Virtual-Fly starts working when the payment by bank transfer, Pay Pal or credit card is received. At that time, we pack the requested unit and sent directly to the customer’s home or manufacture it in the case of not having stock.
How to know when it will get my product?
The production and delivery deadlines are updated and specified in the budgets made with our sales department and the Web-Shop. Once the product is shipped you can ask for the tracking number that informs you on real time about where the product is and when will it arrive to you.
What do I do when they deliver it to me?
Open the box and check that it’s there and the product´s unit is in perfect condition. If there is any damage to the box or the product, you must notify the shipping company’s employee to pursue the pertinent claim. Then follow the steps in the Instruction Manual or call us if you have any questions or queries.